At MissJelu, customer satisfaction is important to us. Please read our refund and return policy carefully before placing an order.

1. Returns & Exchanges

We accept returns or exchanges within 7 days of receiving your order, provided that:

• The item is unused, unworn, and in its original condition.
• All original tags and packaging are included.
• The item is not damaged, washed, or altered.
• Proof of purchase or order number is provided.

2. Non-Returnable Items

The following items cannot be returned or exchanged:

• Sale or clearance items.
• Gift cards.
• Personalized or custom-made products.
• Items marked as non-returnable.
• Products damaged due to misuse.

3. Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with:

• Your order number.
• Photos of the item and packaging.
• A brief description of the issue.

We will review the issue and provide a replacement, exchange, or refund if approved.

4. Refund Process

Once your return is received and inspected:

• Approved refunds will be processed to the original payment method.
• Processing times may vary depending on your bank or payment provider.
• Shipping fees are non-refundable unless the issue was caused by us.

5. Return Shipping

• Customers are responsible for return shipping costs unless the item is defective or incorrect.
• We recommend using a trackable shipping service.

6. Order Cancellation

Orders may only be canceled before they are processed or shipped.

To request cancellation, contact us as soon as possible.