Thank you for shopping with MissJelu. We are committed to delivering your skincare and body care products safely and as quickly as possible.

1. Order Processing

• Orders are typically processed within 1–3 business days after payment confirmation.
• Orders placed on weekends or holidays may require additional processing time.
• Once your order is shipped, you will receive a confirmation message or tracking information if available.

2. Shipping Time

Estimated delivery times may vary depending on your location:

• Cairo & Giza: 1–3 business days
• Other governorates in Egypt: 2–5 business days

Delivery times are estimates and may be affected by holidays, weather conditions, or courier delays.

3. Shipping Fees

Shipping fees are calculated at checkout based on your location and order details.

We may occasionally offer free shipping promotions.

4. Delivery Information

Customers are responsible for providing accurate shipping information.

MissJelu is not responsible for delays or failed deliveries caused by incorrect addresses or unavailable recipients.

5. Failed Delivery Attempts

If a delivery attempt fails:

• The courier may contact you to reschedule delivery.
• Additional shipping fees may apply for repeated delivery attempts.

6. Damaged Packages

If your package arrives damaged, please contact us within 48 hours of receiving your order and provide:

• Your order number
• Photos of the package and products
• A description of the issue

We will review the issue and assist you accordingly.

7. International Shipping

Currently, MissJelu may only ship within Egypt unless otherwise stated on the website.