Refund policy

Return & Refund Policy

At Miss Je Lu, your satisfaction and safety are our priority. We carefully prepare and pack every order to make sure you receive your products in the best possible condition.

Because our products are related to skincare, feminine care, body care, and personal hygiene, returns and exchanges are handled under specific conditions to protect the health and safety of all customers. Miss Je Lu sells products such as skincare, sensitive care, body wash, shaving gel foam, cleansing bars, and serums.

Return Eligibility

You may request a return or exchange only if:

You received a wrong product.
You received a damaged or defective product.
The product was delivered with a clear packaging issue.
The order is incomplete or missing an item.

To be eligible for a return, the product must be:

Unused.
Unopened.
In its original packaging.
In the same condition as received.

For hygiene and safety reasons, we cannot accept returns or exchanges for opened, used, or damaged products caused by customer handling.

Non-Returnable Items

The following items cannot be returned or exchanged:

Opened skincare products.
Feminine care products.
Personal hygiene products.
Used or partially used items.
Products without original packaging.
Items purchased during special offers, bundles, or promotional campaigns, unless received damaged or incorrect.
Return Request Period

Return or exchange requests must be submitted within 24 hours of receiving the order.

Requests sent after this period may not be accepted.

How to Request a Return or Exchange

To request a return or exchange, please contact us through our official customer support channels and provide:

Order number.
Full name.
Phone number.
Clear photos or videos of the product and packaging.
A brief explanation of the issue.

You can contact Miss Je Lu through the email and phone number listed on the official website: Miss.jelu2026@gmail.com
 and +20 122 441 6420.

Refund Process

Once your request is reviewed and approved, we will notify you with the next steps.

Refunds may be processed through the original payment method, wallet transfer, or any available refund method agreed upon with our customer support team.

Please note that refund processing time may vary depending on the payment provider or bank.

Shipping Fees

Shipping fees are non-refundable unless the return is due to an error from our side, such as receiving a wrong, damaged, or defective product.

If the return is approved for any other reason, the customer may be responsible for the return shipping cost.

Damaged or Wrong Items

If you receive a damaged, defective, or wrong item, please contact us within 24 hours of delivery.

We will review the case and arrange a suitable solution, which may include replacement, exchange, or refund depending on the situation.

Order Cancellation

Orders can only be cancelled before they are shipped.

Once the order has been dispatched, cancellation may no longer be possible. In this case, the return policy will apply.

Contact Us

For any return, refund, or exchange request, please contact us:

Email: Miss.jelu2026@gmail.com

Phone: +20 122 441 6420
Address: 15 El-Mahkama Square, Heliopolis, Cairo, Egypt.