Terms of service

Terms of Service

Welcome to Miss Je Lu.

By accessing our website, browsing our products, or placing an order, you agree to be bound by the following Terms of Service. Please read them carefully before using our website.

1. General Information

This website is operated by Miss Je Lu. Throughout the site, the terms “we”, “us”, and “our” refer to Miss Je Lu.

By using this website, you confirm that you are legally able to make purchases and enter into agreements under applicable laws.

2. Products & Availability

We do our best to display product information, descriptions, prices, and images as accurately as possible.

However, product availability may change without prior notice. We reserve the right to limit quantities, discontinue products, or refuse any order if necessary.

3. Product Use

Our products are intended for external use only unless clearly stated otherwise.

Please read product descriptions, ingredients, usage instructions, and warnings carefully before use.

If you have sensitive skin, allergies, or any medical condition, we recommend consulting a specialist before using any skincare, body care, or personal care product.

Miss Je Lu is not responsible for misuse of products or results caused by incorrect usage, allergies, or individual skin reactions.

4. Orders & Payments

When placing an order, you agree to provide accurate and complete information, including your name, phone number, address, and payment details.

We reserve the right to cancel or refuse any order if:

The provided information is incorrect or incomplete.
The product is unavailable.
There is a pricing or technical error.
Suspicious or fraudulent activity is detected.

Prices are displayed on the website and may change at any time without prior notice.

5. Shipping & Delivery

Delivery times may vary depending on your location, order volume, courier availability, and external circumstances.

Miss Je Lu is not responsible for delays caused by shipping companies, incorrect addresses, customer unavailability, or circumstances beyond our control.

Customers must ensure that the delivery details provided are correct before confirming the order.

6. Returns & Refunds

Returns, exchanges, and refunds are subject to our Return & Refund Policy.

Due to the nature of skincare, body care, feminine care, and personal hygiene products, returns may only be accepted under specific conditions, such as receiving a damaged, defective, incorrect, or incomplete order.

Opened or used products cannot be returned for hygiene and safety reasons.

7. Promotions & Offers

From time to time, Miss Je Lu may offer discounts, bundles, promo codes, or limited-time offers.

We reserve the right to modify, pause, or cancel any offer at any time without prior notice.

Offers cannot be exchanged for cash and may be subject to specific terms and conditions.

8. Website Content

All content on this website, including text, images, product descriptions, graphics, logos, and design elements, is owned by or licensed to Miss Je Lu.

You may not copy, reproduce, distribute, modify, or use any website content for commercial purposes without written permission.

9. Accuracy of Information

We aim to keep all website information accurate and up to date. However, we do not guarantee that all content, product details, prices, or availability are always error-free.

If an error occurs, we reserve the right to correct it and update or cancel any affected order.

10. User Responsibilities

By using our website, you agree not to:

Use the website for any illegal or unauthorized purpose.
Provide false or misleading information.
Attempt to interfere with the website’s security or functionality.
Copy or misuse any content from the website.
Place fake, abusive, or fraudulent orders.
11. Limitation of Liability

Miss Je Lu shall not be liable for any direct, indirect, incidental, or consequential damages resulting from:

Use or misuse of our products.
Website errors or interruptions.
Delivery delays.
Individual allergic reactions or skin sensitivity.
Unauthorized use of your account or information.

Your use of our website and products is at your own responsibility.

12. Privacy

Your personal information is handled according to our Privacy Policy.

By using our website, you agree to the collection and use of your information for order processing, delivery, customer support, and marketing communications where applicable.

13. Changes to Terms

We reserve the right to update, change, or replace these Terms of Service at any time.

Any updates will be posted on this page. Continued use of the website after changes means you accept the updated terms.

14. Governing Law

These Terms of Service shall be governed by and interpreted in accordance with the laws of Egypt.

15. Contact Information

For any questions regarding these Terms of Service, please contact us:

Email: Miss.jelu2026@gmail.com

Phone: +20 122 441 6420
Address: 15 El-Mahkama Square, Heliopolis, Cairo, Egypt.